Avenly
Sign in

Shipping Policy

Shipping Policy

Last updated: 08/28/2025
Applies to orders placed at: avenlyco.com
Time standard: All dates and times in this policy follow GMT-4.

We ship from vetted partner warehouses and logistics hubs. Some orders may arrive in separate packages with their own tracking numbers.

1) Shipping Costs & Taxes

  • Standard Shipping: Free on all orders worldwide.

  • Taxes & Duties: We cover applicable sales taxes and import VAT/duties. You should not be charged at delivery. If a carrier or customs agent unexpectedly bills you, email the receipt to support@avenlyco.com and we’ll reimburse after verification.

2) Processing Times

  • In-stock items: Prepare and hand off to the carrier within 1–3 business days.

  • Order cut-off: Orders placed after 12:00 (noon) GMT-4 are processed the next business day.

  • Pre-orders / Backorders: Ship by the estimated date shown on the product page; you’ll receive updates via email.

3) Estimated Transit Times (Business Days)

  • United States: 5–12

  • Canada: 7–14

  • UK & European Union: 7–15

  • Australia & New Zealand: 7–15

  • Latin America: 10–20

  • Asia: 7–15

  • Middle East & Africa: 10–20
    Remote areas and peak seasons can add a few days. Transit estimates begin once the carrier scans your parcel.

4) Tracking & Split Shipments

  • A tracking link is emailed when your item ships. Large or multi-item orders may be split; you’ll receive separate tracking numbers for each parcel.

5) Address Changes & Order Edits

  • We can update addresses or cancel orders before fulfillment (usually within 12 hours of purchase, GMT-4).

  • If the order has shipped, please wait for delivery and use our return process.

6) Delivery Issues

  • Marked Delivered but Not Received: Check with household members and neighbors, then contact the carrier and support@avenlyco.com within 7 days. After the carrier’s investigation, we’ll reship or refund as appropriate. We may request a brief non-receipt affidavit.

  • Lost in Transit: If tracking shows no movement for 15 days (domestic) or 25 days (international), contact us; we will reship or refund.

  • Damaged Parcels: Photograph the packaging and contents and email support@avenlyco.com within 7 days so we can resolve it quickly.

7) Undeliverable or Wrong Address

If a parcel is returned due to incorrect/insufficient address, refusal, or repeated delivery attempts, we can reship for an additional postage fee or refund minus any return-to-sender costs charged by the carrier.

8) Shipping Methods & PO Boxes

  • Standard shipments use trusted postal and courier partners selected by our system per destination.

  • PO Boxes / APO/FPO: Supported where the local postal operator accepts them. Couriers that require a street address may be unavailable for PO Boxes.

9) Customs & Compliance

We handle the paperwork and cover duties where applicable. Some countries may require recipient ID for customs clearance; if requested by the carrier, please provide it to avoid delays.

10) Holidays, Weather & Force Majeure

Severe weather, natural disasters, strikes, or holiday backlogs can extend delivery times. We’ll keep you informed if carriers report material delays.

Questions about your shipment?
Email: support@avenlyco.com
Hours: Monday–Friday, 9:00–18:00 (GMT-4)